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#1 2018-11-22 11:14:48

SimonPoole
Member
Registered: 2010-03-14
Posts: 1,841

Quick poll on preset sorting behaviour

https://twitter.com/vespucci_editor/sta … 7638355968

Last edited by SimonPoole (2019-03-07 19:25:02)

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#2 2019-11-01 10:49:50

glark
New Member
Registered: 2019-11-01
Posts: 2

Re: Quick poll on preset sorting behaviour

Copy the ahdtop_site.htmpl file from NX_ROOT/bopcfg/www/htmpl/default to NX_ROOT/site/mods/htmpl/www/default.
Edit the ahdtop_site.htmpl file to add the appropriate variable (depending on the type of Quick Close ticket) with the preset string.
Quick Close Incident -- var quick_close_preset_in
Quick Close Problem -- var quick_close_preset_pr
Quick Close Request -- var quick_close_preset_cr
Quick Close Issue -- var quick_close_preset_iss
For example, the following string sets the description to HelloIncident and summary to HelloIncidentSummary for a Quick Close Incident.
Tutuapp 9apps Showbox

Last edited by glark (Today 15:16:27)

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